Charisma Gift Shop – Privacy Policy
Last updated: 20 November 2025
This Privacy Policy describes how Charisma Gift Shop (“we”, “us”, “our” or the “Site”) collects, uses and discloses your personal information when you visit or make a purchase through charismagiftshop.com, or when you otherwise interact with our services (collectively, the “Services”).
By accessing or using the Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please discontinue use of the Services.
1. Changes to This Privacy Policy
We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons. When we update it, we will revise the “Last updated” date above and post the new version on the Site.
2. Personal Information We Collect
The information we collect depends on how you interact with our Site. “Personal information” means any information that identifies or relates to an identifiable individual.
A. Information You Provide Directly
We may collect the following information when you interact with the Site or contact us:
- Basic contact details (name, address, email, phone number)
- Order details (billing and shipping address, payment confirmation, items purchased)
- Account information (username, password, login details)
- Shopping activity (items viewed, added to cart, wishlists)
- Customer support information (messages, inquiries, return/refund requests)
Some features of the Services require certain information. If you choose not to provide it, you may not be able to access those features.
B. Information Collected Automatically
We automatically collect information through:
- Cookies and similar technologies
- Google Analytics tracking
- WooCommerce functionality
- Server logs and security tools
This Usage Data may include:
- IP address
- Browser type and version
- Device type and operating system
- Pages viewed, time spent, referring URLs
- Clicks, cart actions, and product interactions
- Location data (approximate, not precise)
This helps us understand site performance and improve your experience.
C. Information from Third Parties
We may also receive information from:
- Payment processors (e.g., Stripe, PayPal)
- Shipping carriers
- Analytics and advertising partners (Google Ads, Google Analytics)
- Plugins and service providers that operate on the WordPress/WooCommerce ecosystem
Third-party information is handled in accordance with this Privacy Policy.
3. How We Use Your Personal Information
We use your personal information for the following purposes:
A. Providing Products & Services
We use your information to:
- Process payments and fulfill orders
- Provide account access and manage your profile
- Send order confirmations and shipping updates
- Answer questions and provide support
- Manage returns, exchanges, and refunds
- Display recently viewed products or saved items
This processing is necessary to perform our contract with you.
B. Marketing & Advertising
We use your information to deliver personalised marketing, including:
- Email promotions
- Discount notifications
- Google Ads remarketing
- Behavioural advertising
- Personalized product recommendations
- Measurement of advertising effectiveness
You may opt out of marketing emails at any time.
C. Google Analytics
We use Google Analytics to understand how visitors interact with the Site.
Google Analytics collects information such as:
- Device and browser details
- Time on site
- Interactions with pages and products
- Traffic sources
- Purchase behaviour (Enhanced Ecommerce)
Google may use aggregated data to improve its own services.
Learn more: https://policies.google.com/privacy
You can opt out using Google’s tools: https://tools.google.com/dlpage/gaoptout
D. Google Ads & Remarketing
We use Google Ads (including Display Network, Shopping Ads, and Remarketing).
This means:
- Google may show our ads on other websites you visit
- Cookies and identifiers may be used to deliver personalised ads
- Ads may be based on your past interaction with our Site
You can opt out of personalised advertising here:
https://www.google.com/settings/ads/anonymous
E. Security & Fraud Prevention
We use personal information to:
- Monitor for suspicious or fraudulent behaviour
- Protect the integrity of our Site
- Detect and prevent unauthorized access
If you create an account, you are responsible for keeping your password secure.
F. Customer Support & Improvement
We use your information to:
- Respond to messages and inquiries
- Improve our services
- Troubleshoot technical issues
- Analyse performance and user experience
4. Cookies
Cookies help us provide, improve, and personalise the Services.
We use:
- Essential WooCommerce cookies
- Analytics cookies (Google Analytics)
- Advertising cookies (Google Ads)
- Functionality cookies (e.g., remembering preferences)
- Security cookies (e.g., login protections)
Most browsers allow you to block cookies, but some features may stop working properly.
5. How We Share Personal Information
We may share information with:
- Payment processors (Stripe, PayPal)
- Shipping providers
- Analytics partners (Google Analytics)
- Advertising platforms (Google Ads)
- Technical service providers (hosting, backup, security)
- Third-party WordPress/WooCommerce plugins required for store functionality
- Law enforcement when legally required
- Business successors in case of sale or restructuring
We do not sell sensitive personal information, and we do not use it for profiling.
6. User-Generated Content
If you post reviews, comments, or other content publicly on the Site, this information will be visible to others.
We cannot control how it may be used by third parties.
7. Third-Party Links
Our Site may link to external websites.
We are not responsible for the privacy practices of third parties.
Please review their privacy policies before submitting any information.
8. Children’s Data
Our Services are not intended for children under 18.
We do not knowingly collect children’s personal information.
If a child has submitted data, contact us so we can delete it.
9. Security
We use industry-standard security measures, such as:
- Secure server environments
- SSL encryption
- Firewalls
- Security plugins
- Regular updates to WordPress and WooCommerce
However, no system is completely secure, and online transmission may carry risks.
10. Data Retention
We retain personal information only as long as necessary for:
- Fulfilling orders
- Meeting legal obligations
- Resolving disputes
- Accounting and tax purposes
When no longer needed, data is securely deleted.
11. Your Rights
Depending on your location, you may have rights to:
- Access your personal data
- Request correction or deletion
- Restrict or object to processing
- Withdraw consent for marketing
- Request a copy of your data
- Lodge a complaint with your local data authority
To exercise any rights, contact us using the details below.
12. Contact Us
For any privacy-related questions, requests, or concerns, contact:
Email: support@charismagiftshop.com
Website: charismagiftshop.com